Technical support and service in the Americas

Oxford Cryosystems is delighted to announce the launch of a new support and service center to serve all of our customers in North and South America and Canada. Based at the offices of Molecular Dimensions in Apopka, Florida, the center will be stocking pare parts and consumables for Cryostream, Cobra,  PheniX and HeliX. Oxford Cryosystems has chosen Molecular Dimensions to host the support center based on their excellent reputation for customer service and understanding of the crystallography market.

Customers contacting the Oxford Cryosystems support center will be able to get technical support, help with shipping and logistical issues and will also be able to purchase spare parts and consumables online or by phone for same day despatch.  The companies plan to increase the range of services offered by the Florida site over the coming year.

Contact details for the Oxford Cryosystems US support & service center
Toll-free: 1-888-750-8901
Buy spare parts online at

These details can also now be seen on our technical support page.

Calling service engineers looking for a new challenge…

Oxford Cryosystems is looking for a senior service engineer to join the team.  This is a fantastic chance for an experienced engineer to join a well established and highly regarded company at a time of growth and move towards a management role. More details can be seen on our jobs page.

Meetings 2012

We’re getting ready to exhibit at the ACA meeting in Boston in July… see our updated meetings and events page for details of our 2012 calendar.

Welcome to a new OCS team member…

We now have a new staff member at Oxford Cryosystems, as Dalida Oliveira joined the team in late May as our Export & Sales administrator. With a background in export shipping, Dalida promises to be a great asset to the Oxford Cryosystems team. Dalida will be working with Kate and Marion on order processing and shipping and can be contacted at


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