Cryostream users

This page is aimed at all Cryostream users, allowing you easy access to technical support, details on new upgrades that may be available, software to remotely control your 700 series Cryostream and more

If you have any comments or would like to see specific items here, simply email us and we will do our best to arrange it.

Remotely control your Cryostream
Cryopad is software specifically designed for control of the 700 series Cryostream. It allows you to programme the cryostream controller from your PC and is completely free of charge to Cryostream 700 series users. Simply click here to download it!

Register your Cryostream
In order to help us provide technical support, we need you to register your Cryostream.
You can do this by either faxing the registration form to +1993 883488 or you may simply email your coldhead and controller serial numbers together with your contact details to Kate McHardy (Pope)

Upgrades & Trade-Ins
Oxford Cryosystems offers significant discounts for customers wishing to upgrade to a newer model. Click for more details.

Manuals and tech notes
Don't worry if you have lost your manual or misplaced a tech note. Email us now, and we will send you a copy by email as soon as possible. Please include your Cryostream serial number in your email.

Want higher temperatures?
Have you thought about upgrading to our Cryostream Plus, with a temperature range of 80-500 K? Click here to find out more.

Technical support
For all US technical support enquiries, email Liz Carter (Quackenbush), or call (978) 772-7930.

For all other technical support enquiries, email Julian Jackson or call +44 (0) 1993 883488

To allow us to deal quickly and efficiently with your query, please tell us the serial number of your Cryostream, Cobra, HeliX or PheniX. This 3 or 4-digit number can be found engraved on the top of the coldhead. If your query relates to diaphragm pumps or dry air units, please also ensure that the corresponding coldhead serial number is included in your correspondence.

Upgrades to 700 series
We continuously update the Cryostream to improve component lifetime, service intervals and reliability. Some of our recent updates include the AD51 dry air unit, a new pump unit and new tube connectors, all of which are available to purchase to current 700 series customers. For more information, click here.