Technical support

Whilst Oxford Cryosystems' products are known for their reliability and ease of use, users may occasionally require advice on technical aspects of their system. Oxford Cryosystems has always enjoyed an enviable reputation for technical support. Our team is available to offer advice by telephone or email.

Please help us to offer you the best technical support by ensuring your systems are registered. You can now register your system quickly and easily online.

To allow us to deal quickly and efficiently with your query, please tell us the serial number of your Cryostream, Cobra, HeliX or PheniX. This 3 or 4-digit number can be found engraved on the top of the coldhead. If your query relates to diaphragm pumps or dry air units, please also ensure that the corresponding coldhead serial number is included in your correspondence. In the US, your technical support and sales contacts is Liz Carter. You may contact the office on (978) 772-7930, or send an email. For all other areas, your contacts are Julian Jackson (pictured below right), and Alan Hodgson. You can call Julian on +44 1993 883488 or click here to send an email. Alternatively, if you simply need a quote for spare parts, please contact Kate McHardy on +44 1993 883488 or email Kate now.

To allow us to deal quickly and efficiently with your query, please tell us the serial number of your Cryostream, Cobra, HeliX or PheniX. This 3 or 4-digit number can be found engraved on the top of the coldhead. If your query relates to diaphragm pumps or dry air units, please also ensure that the corresponding coldhead serial number is included in your correspondence.

In the US, your technical support and sales contacts is Liz Carter. You may contact the office on (978) 772-7930, or send an email.

For all other areas, your contacts are Julian Jackson (pictured below right), and Alan Hodgson. You can call Julian on +44 1993 883488 or click here to send an email.

Alternatively, if you simply need a quote for spare parts, please contact Kate McHardy on +44 1993 883488 or email Kate now.

Oxford Cryosystems also provides a range of service packages for our products, ranging from a Cryostream service at our workshop through to a full package of 3 annual on-site service visits to maintain your Cobra system. Fof further details and prices, please contact Liz (US) or Kate (Rest of World)